5 Best Field Service Management Practices (The Ultimate Guide)November 12, 2021
In today’s competitive world, relying on manual processes will hold you back. Monitoring and managing your field staff is challenging to do, while assigning jobs, monitoring progress and processing data can be time-consuming with a high chance of error. Moreover, such errors can be extremely costly. In light of these challenges, the best thing to do is to improve your entire operations using digital processes.
We’ve put together 5 best field service management practices to help business owners like yourself to manage your field staff easily and effortlessly.
5 Best Field Service Management Practices
When it comes to field management, everything boils down to data accuracy. This includes close monitoring of your field staff, real-time tracking of job progress and keeping track of customer satisfaction.
Allowing easy communication between the customer and your field staff can also improve your service quality. Let’s talk about why these practices are so important when it comes to field service management.
Monitor Field Staff
Close monitoring of your field staff is essential to ensure customer satisfaction. It allows you to understand whether your workers are performing their duties according to company standards.
It increases the credibility of your staff and also allows you to keep records on each of your projects. Therefore, any complaints from your customers can be dealt with by reviewing the work of your field staff.
Minimise Manual Workload
Relying on manual labour will cause your process to slow down significantly. Things like data entry, task monitoring and distribution, keeping track of schedules, etc. can be done much more efficiently using automated systems. Automation is also more reliable and accurate than manual work scheduling, as it reduces any chance of data error and allows you to run your business much more smoothly.
Customer And Field Staff Communication
Good customer support is vital for all businesses. Having immediate customer support will build brand loyalty and improve satisfaction. When you provide an avenue for your customers to communicate with your staff from anywhere, at any time regarding their concerns, you will be able to ensure each job is completed exactly according to your customer’s preference.
Let your customers share their opinions about your service. In fact, with this bit of knowledge, your business can grow faster than you might think! Right after every job, your field staff can gather feedback from your customers to gain insight to improve your company’s service.
After your field staff leaves the job site, collect information about the customer’s experience by inviting him or her to take part in a survey. This will allow you to understand if any aspect of your business is lacking or can be optimised. You can also use the customer feedback to set up new business goals to elevate your service.
Most of the time phone calls are ineffective modes of communication for field services. Assigning tasks and reporting progress through verbal means has always been unreliable, with a high risk of miscommunication. That is why real-time data gathering through automation is better for managing field staff.
The advantage is that your field staff will have full access to their assigned jobs. Whether it is service history, customer location, etc. they will have all the information they need to better perform their duties.
Real-time information also allows you to monitor job completion. It will help you to understand if jobs are being completed smoothly, or if additional resources are required.
Get Smarter Field Management with V3 Smart Technologies
We hope these 5 best field service management practices will help your business thrive and improve both staff and customer satisfaction. Most importantly, they should help you run your business smoother and much more efficiently than ever before.
As you can see, proper field service management involves extensive monitoring, workflow management and accurate data collection. The best way to do that is to adapt a workforce management system which brings efficiency and accuracy to your operations.
If your company is still managing a field workforce with a manual system, it is high time for you to get into the digital world. V3 Smart Technologies is here to serve you and your company well. With the help of our field service management technologies, you will get the necessary tools to grow your business well.
With V3’s workforce management solution, you can easily keep track of your staff. You can also assign and monitor tasks with ease. Besides that, you can also determine schedules, set appointment alerts, and much more. Contact Us to learn more about how you can save time and money with our automated workforce management solution.